Privacy Policy
Last updated: January 2025
StoryScorer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using StoryScorer, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2.1 Information You Provide
- Account Information: Email address, password, full name, company name, and job title when you create an account
- User Stories: The user stories, acceptance criteria, and related content you submit for analysis
- Payment Information: Processed securely through Stripe (we do not store credit card information)
- Communication Data: Information you provide when contacting us for support or inquiries
2.2 Automatically Collected Information
- Usage Data: Information about how you interact with our service, including pages visited, features used, and time spent
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience (see Section 5)
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI-powered story analysis services
- Account Management: To create and manage your account, process payments, and provide customer support
- Communication: To send you service-related notifications, updates, and respond to your inquiries
- Analytics: To understand how users interact with our service and improve our features
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
We use trusted third-party services to operate our platform. These services have their own privacy policies:
4.1 Supabase
We use Supabase for authentication, database storage, and backend services. Your account data and user stories are stored securely in Supabase's infrastructure. View Supabase's privacy policy at supabase.com/privacy.
4.2 Stripe
We use Stripe to process payments. Stripe handles all payment information securely and we do not store your credit card details. View Stripe's privacy policy at stripe.com/privacy.
4.3 AI Service Providers
We use AI service providers (OpenAI and/or Anthropic) to analyze your user stories. Your story content is sent to these services for analysis but is not used to train their models. Review their privacy policies:
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: Help us understand how you use our service (we use privacy-friendly analytics)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.
We implement industry-standard security measures to protect your information:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Secure authentication and authorization
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Data Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@storyscorer.com. We will respond to your request within 30 days.
We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.
User stories and analysis history are retained according to your plan limits and can be deleted at any time through your account settings.
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@storyscorer.com
Website: storyscorer.com